Returns & refunds

Right of withdrawal

By law, you have 14 days from receipt to exercise your right of withdrawal, without giving any reason. Maison Khaleb extends this period to 30 days.

Conditions

• The lamp must be returned complete, unused, in its original packaging.
• As marble is fragile and porous, a damaged or stained piece cannot be taken back.
• Made-to-measure orders cannot be returned.

How to return

1. Write to us at contact@maisonkhaleb.com, giving your order number.
2. We send you the instructions for returning the lamp.
3. Repack the lamp carefully (marble and shade packed separately).

Refund

Once the piece has been received and its condition checked, you are refunded within 14 days, to the payment method used for your order. Return shipping costs are paid by the customer.

Damaged product

If your lamp arrives broken or faulty, contact us within 48 hours with photos: we arrange a replacement or a full refund, at our expense.

See also: Delivery · Warranty