3-year warranty

What the warranty covers

The 3-year commercial warranty covers manufacturing defects: faulty electrical parts, assembly defects, poor workmanship on the shade. If a defect is confirmed, we repair or replace the piece free of charge.

What it does not cover

• Normal wear and signs of use.
• Damage caused by a fall, an impact or improper handling.
• Stains or damage to the marble caused by a lack of care (see the Care page).
• Natural variations in the colour and veining of the marble, which are not defects.

Legal guarantees

This commercial warranty is in addition to, and does not affect, your statutory rights as a consumer: in the European Union, the legal guarantee of conformity (for France, articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code); in the United Kingdom, your rights under the Consumer Rights Act 2015.

Making a claim

Write to us at contact@maisonkhaleb.com with your order number and, if possible, photos. We will get back to you quickly.

See also: Returns · FAQ