Home/FAQ
Customer service
Yes. Each base is carved from a different block of marble: the veining, inclusions and colour vary from one piece to the next. No two lamps are ever exactly alike.
It depends on the model: an E27 bulb for the Rosso and the Emperador, an E14 bulb for the Calacatta (an LED bulb is supplied). Only the Rosso is compatible with a dimmer. The cordless Terrazzo has no bulb to change.
To the United Kingdom: 25 £, free on orders of 500 £ or more. To France: free. To the rest of the European Union: 25 €, free on orders of 500 € or more. See the Delivery page.
Yes. Each mains-powered lamp is supplied with the plug used in its delivery country, for example a UK plug for the United Kingdom.
Yes, you have 30 days to change your mind, as long as the piece is returned complete and undamaged in its original packaging. See the Returns page.
A soft cloth is all you need day to day. Wipe up splashes quickly and avoid acidic or abrasive products. All our advice is on the Care page.
Depending on the marble available, yes. Write to us at contact@maisonkhaleb.com to discuss it.
Runs are short: as each marble is unique, we only make a limited number of pieces. Add a piece to your favourites to find it easily.